SUPPORT
HOME SUPPORT
We offer a wide variety of services for a huge range of technology and we have extensive knowledge of all platforms, from computers and tablets, to SMART TV’s. The primary services we offer are setting up, troubleshooting and resolving. Please see our services below for more detail.
LAPTOP & DESKTOP REPAIRS/DIAGNOSTICS
We carry out on site laptop and desktop repairs on all brands including Apple, and although near to all jobs are carried out on site, if it is more suitable to take the equipment back to our office then we can take your computer with us and return it to you, usually at no extra charge. Whether it is a slow computer, hardware upgrades or something needs fixing, give us a call.
CUSTOM PC'S AND RECOMMENDATIONS
We can build custom computers to satisfy your tailored needs, whether it’s a high performance gaming computer or a computer used between a family for a variety of functions. Alternative to this we can provide a recommendation on popular branded computers with a specification that we believe will suit you the most.
NETWORK SET UP & TROUBLESHOOTING
Setting up or troubleshooting network/internet based issues can seem daunting however with plenty of experience and knowledge, most issues can be resolved within an hour appointment and to avoid another visit we will happily educate you on how to prevent future problems.
SMART TVs
SMART TVs are usually very reliable and fairly straight forward to set up, however they can also cause a few intermittent issue’s with a household network. We can set up SMART TVs exactly how you would like them and provide a demonstration of where you can find everything you need. We can also help to set up accounts for catch up TV apps to allow maximum tailored use.
DATA PROTECTION, RECOVERY AND TRANSFERS
Computers are now used for storing masses of personal documents, pictures, videos and other important files. We can help to protect all of this to avoid any unexpected losses of data. We can also offer data recovery from retired computers and transfer data to new computers, as long as there is no extensive damage.
BUSINESS IT SUPPORT
We offer IT support to all kinds of businesses, no matter the size or structure of the company. We vow to ensure that your computing and technology is running reliably without interruption, creating a smoother day to day work life. Below are some of the features offered in our support contracts.
Our Support Contracts (Yearly or Monthly):
- 24/7 IT Monitoring - Servers, Computers & Networks
- Same day remote support at no extra cost
- All technology supported - discount phone/tablet repairs
- 6 monthly clean up and check of all devices on support plan
- Priority on site visits at a discounted rate (guaranteed next day)
- Frequent IT suite analysis and report
We provide a quote tailored to your needs and devices. This allows you to pick and only pay for the services you and I believe you require…
THE PROCESS
Enquire and receive a questionnaire
Enquire and receive a questionnaire to fill out, where you will provide details of services and devices that require a support plan.
Allow us to tailor your quote
Allow us to tailor your quote to suit your business, organise a meeting if required.
Book a visit
Book a visit to implement required software (monitoring) and run check on devices.
Receive our initial report
Receive our initial report of your IT system, act on any agreed improvements
Sit back and relax
Sit back and relax, knowing your IT suite is being proactively monitored and any issues that require attention will be resolved quickly and efficiently to ensure you business runs smoothly.
ADDITIONAL SERVICES
Office Moves & IT Relocation Charged As An Hourly Or Day Rate
Business Antivirus To Cover All Devices With Monitored Warnings
Server, Switch & WiFi Implementation And Upgrades
This is not a full list of our repairs, if you would like a repair that isn’t on the list please get in contact. We offer discounts for multiple repairs carried out at the same time on the same phone eg. Screen and Battery.
